Skip to content

Contact

Talk to us

To get in touch with the team here at Milestone Solicitors just fill in the online contact form opposite and one of our specialist solicitors will get straight back to you.

If you prefer, call or email us and we can have an initial discussion about your concerns.

Tel: +44 (0) 203-500-0385

Milestone Solicitors
Ludgate House
107 Fleet Street
London, EC4A 2AB

Opening Hours

Mon-Fri: 10am to 6pm

Complaints

At Milestone Solicitors, we are dedicated to delivering the highest standard of service to all our clients. However, if you are not satisfied with the service you have received, you have the right to raise a complaint. We encourage you to contact our team to submit a formal complaint, and we will make every effort to resolve the matter promptly and fairly.

If, however, you are not satisfied with our handling of your complaint, you have a right to raise your concerns with the Legal Ombudsman. The Legal Ombudsman handles complaints about the service provided by solicitors and other legal professionals.

If we are unable to resolve your complaint through our internal complaints procedure, you can contact the Legal Ombudsman.

You should contact the Legal Ombudsman within:

  • Within six months of receiving our final response to your complaint; and
  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

 

Legal Ombudsman Contact Information:

Website: www.legalombudsman.org.uk

Phone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Postal Address:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Our Complaints Proceedure can be found here.

Contact Form

Website Enquiry Form Privacy Notice

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed. Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the relevant Data Protection legislation and will only be used for responding to your query (or purposes associated with that purpose).

You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk